Lenticular and Specialty Lens Return Policy
We guarantee that everything about your lenses will be exactly what you ordered, including the prescription power in every axis of the lenses. This is important, because these specialty lenses are NOT returnable.
Specialty prescription lenses presented on this page require more expertise, more machinery, and more time to make than traditional lenses. These lenses will be tested to insure that they are within 1/100th of a diopter of the prescription that you provide. (Acceptable variance on a non-digital lens is 1/12th of a diopter.) If the lens you receive is exactly what you ordered there are no refunds. If the lens is not what you ordered we will remake the lens.
Therefore it is important to order a lens that you want to keep. Please read the following guidelines:
- It is important that you know that the frame you are ordering is a good fit. If you have not tried on the frame we highly recommend that you request a try-out pair. (Click this Try Before You Buy link for details.)
- If you have questions about polarization, flash coatings, AR Coatings, or any other Rx lens information we encourage you to ask us about it. We are always happy to help. These options cannot be added to, or removed from a lens once it is finished.
- If your doctor gave you the wrong prescription, or if you submitted inaccurate information online, you will be offered a 50% discount on the replacement lenses.
- If you have difficulty getting used to new eyewear when your prescription changes or when you get a new pair of glasses you may struggle to get acclimated to the change in base curve switching from flat everyday eyewear to curved sports eyewear. If you decide not to invest the time required to get acclimated to a change in your glasses you are considered a non-adapt. In the absence of anything abnormal, everyone can eventually get acclimated to a change in base curve. The average amount of time for this acclimation process is between 15 minutes and a couple days. A few people take much longer. This page about Getting Acclimated to New Glasses has more information about this.
If you have any questions at all about this return policy please contact us. We are here to help.