ADS Sports Eyewear Return Policy:
If you don't like your glasses, return them.
It's that simple. If you're not happy with your purchase, we will do whatever it takes to rectify the problem. If you want a different color, style, size, or even a completely different pair of glasses, we will ship them to you immediately. You can return the pair that you don't like in the box that we send you. Shipping from us is free on every pair and there are no restocking fees. You only pay the return shipping. If you just want a refund, we will have it processed as soon as we receive the returned glasses in re-sellable condition.
A few simple rules:
Call or email us before returning anything. Get a Return Authorization Number, and clearly print this number on the address label of the box you send to us. (See example below in #8.)
Decide quickly if you're going to return an item. Don't get a new pair all broken in, and then decide you don't like them. After 30 days, they're yours.
Glasses must be returned in the same condition that you received them. That means in sellable condition, in the same packaging, with the same documentation, and all the original accessories.
Naturally, if we do not receive the glasses that you are returning within 14 days of sending you a replacement pair, your credit card will be charged for the second pair of glasses.
Rush shipping charges are not refundable.
When returning glasses for a refund, use a carrier that requires a signature, and insure the shipment. You will not receive credit for merchandise lost or damaged in transit.
Prescription eyewear cannot be returned for a full refund. If the prescription is not exactly what your doctor ordered we will remake the lenses. If you cannot adapt to the change in base curve we will switch you to a flatter frame. If the new frame or lens is more expensive than the first one you will be charged the difference. You only get one redo for this non-adapt redo. If the reading portion of your progressive lens or bifocal is not where you want it let us know exactly how much higher or lower you want it and we will remake the lens. (Once again, you only get one redo for seg height changes.) The default seg height for the reading portion of sports eyewear will be as low as we can put it. Our goal is to minimize the obstruction in your distance vision and give you a small, usable reading area in the very bottom of the lens. If you want more reading area than this please let us know before we start making the lens.
All returned items must be shipped to the following address:
Returning Gift Merchandise:
If you're returning something you got with a gift certificate, you cannot exchange it for cash. You can return the glasses, but the refund goes to the person that originally paid for them.
A Few Exceptions:
Naturally custom made items are not returnable.
Gatorz Eyewear allows you to make a very individual fashion statement with a multitude of unique frame and lens options. Because these glasses are so unique and often custom made to your specifications, Gatorz Eyewear is not returnable.
Custom Oakley glasses are also not returnable. But if you are on the Oakley web site and you assemble the perfect pair of glasses you can forward that order along to us. We will charge you 10% less that the price that is calculated by the Oakley site, and there will be no shipping charges. The link on the Oakley site where you can select colors for these custom glasses is:
Each manufacturer has a slightly different warranty policy, but every line that we carry has an excellent reputation, and an excellent warranty. All glasses on this site have at least a 12-month warranty against manufacturer's defects. After 30 days, and in the absence of a Lifetime Warranty, the manufacturer's warranty constitutes 100% of the coverage for each product.
If you have the Lifetime Warranty, it doesn't matter why your glasses are broken. We will promptly repair or replace them. Even if you don't have the warranty we will still help you resolve the problem. If we determine that the problem is a manufacturing issue, we will handle the exchange with the manufacturer for you. If you just need your glasses fixed, we can let you know if replacement parts are available and quote a price for repairs.
Neither the manufacturers nor ADS Sports Eyewear will warranty scratch-resistant coatings or against scratches in the lens. (Native Eyewear is the only company that will replace scratched lenses, and all their eyewear comes with polarized lenses.)
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